Shipping policy

Last updated: April 2026

1. GENERAL INFORMATION

This Shipping Policy applies to all orders placed through https://shop.refan.com.

We aim to process and deliver orders as quickly and efficiently as possible.

2. SHIPPING AREA

We currently deliver to:

  • Bulgaria (nationwide)
  • Selected international destinations (if available at checkout)

Availability of international shipping depends on the destination and courier services.

3. ORDER PROCESSING TIME

  • Orders are typically processed within 1–2 business days
  • Orders placed on weekends or public holidays are processed on the next working day
  • During peak periods, processing times may be slightly extended

4. DELIVERY TIME

Estimated delivery times:

  • Bulgaria: 1–3 business days after dispatch
  • International orders: 3–10 business days depending on destination

Delivery times are indicative and not guaranteed.

5. SHIPPING COSTS

  • Shipping fees are calculated at checkout based on destination and order size
  • Free shipping may be offered for orders above a certain value (if applicable)

All shipping costs are clearly displayed before order confirmation.

6. DELIVERY METHOD

Orders are delivered via licensed courier companies.

Delivery options may include:

  • Home delivery
  • Courier office pickup

7. DELIVERY ATTEMPTS

  • The courier will attempt delivery to the provided address
  • If delivery is unsuccessful, the customer may be contacted to arrange a second attempt or pickup
  • Additional delivery fees may apply if multiple attempts are required

8. RISK TRANSFER

Risk of loss or damage transfers to the customer upon successful delivery of the order.

9. DELAYS

We are not responsible for delays caused by:

  • courier companies
  • customs clearance (for international orders)
  • force majeure events (weather, strikes, etc.)

10. INCORRECT ADDRESS

Customers are responsible for providing accurate delivery information.

We are not liable for:

  • delays
  • failed deliveries
  • additional costs caused by incorrect or incomplete addresses

11. CONTACT

For any questions regarding shipping, please contact us via:

  • website contact form
  • official customer support email